Refund Policy

Last updated: May 24, 2026

This Refund Policy describes the conditions under which Dogugea ("we", "us", or "our") issues refunds for purchases made through our platform at dogugea.com. By completing a purchase, you confirm that you have read and agreed to the terms set out below.

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1. General Principles

We are committed to delivering a high-quality learning experience. If you are not satisfied with a purchase, we encourage you to contact our support team so we can work toward a fair resolution. Refund eligibility is assessed on a case-by-case basis in accordance with the criteria defined in this policy.

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2. Eligible Purchases

This policy applies to the following types of purchases made on our platform:

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3. Single Webinar Registrations

3.1 Cancellation Before the Event

If you cancel your registration at least 72 hours before the scheduled start time of the webinar, you are entitled to a full refund of the amount paid. Cancellations made between 24 and 72 hours before the event may receive a partial refund of up to 50% of the purchase price, at our discretion. Cancellations made less than 24 hours before the event are not eligible for a refund.

3.2 Non-Attendance

If you register for a live webinar and do not attend without prior cancellation, no refund will be issued. Where a recorded version of the session is made available, access to that recording may be offered at our discretion as an alternative.

3.3 Technical Disruption

If a webinar is cancelled or significantly disrupted due to circumstances within our control, and we are unable to reschedule the session within a reasonable period, you will be entitled to a full refund. We are not responsible for disruptions caused by your own internet connection, device, or software configuration.

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4. Subscription Plans

4.1 Trial Periods

Where a free or reduced-price trial period is offered, no charge is applied during that period. If you cancel before the trial ends, you will not be billed. If you do not cancel before the trial period expires, your subscription will convert to a paid plan and the applicable fee will be charged.

4.2 Monthly Subscriptions

Monthly subscription fees are charged at the beginning of each billing cycle. Refunds are not issued for partial months. If you cancel your subscription, access continues until the end of the current billing period, after which no further charges are made.

4.3 Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if a cancellation request is submitted within 14 days of the initial purchase and no more than one session or module has been accessed. After this window, or if substantial content has been accessed, no refund will be issued for the remaining period.

4.4 Automatic Renewal

Subscriptions renew automatically unless cancelled before the renewal date. We send renewal reminder notices in advance. If a charge occurs due to a missed cancellation and the request is submitted within 5 business days of the renewal date, we may issue a refund at our discretion provided the renewed period has not been used.

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5. Bundles and Package Access

Purchases that include access to multiple webinars, courses, or sessions as a bundle are assessed for refunds based on usage. If fewer than 20% of the included items have been accessed and a refund request is made within 14 days of purchase, a full refund may be granted. If more than 20% of the content has been accessed, a partial refund may be considered, calculated proportionally based on unused content. No refund is issued once more than 50% of the bundle content has been accessed.

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6. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

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7. How to Request a Refund

To submit a refund request, please contact our support team using one of the following methods:

When submitting your request, please include your full name, the email address associated with your account, the order or transaction reference number, the date of purchase, and a brief description of the reason for your request. Incomplete requests may delay processing.

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8. Processing Timeframes

We aim to review all refund requests within 5 business days of receipt. Once a refund is approved, the amount will be returned to the original payment method. The time required for the funds to appear in your account depends on your payment provider and may take between 5 and 14 business days from the date of approval. We are not responsible for delays caused by financial institutions or payment processors.

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9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks initiated without prior contact may result in the suspension of your account pending investigation. If a chargeback is filed, we reserve the right to provide all relevant transaction records and communications to the payment provider in support of our position. Resolving disputes directly with our team is typically faster and more straightforward than the chargeback process.

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10. Modifications to This Policy

We reserve the right to update or revise this Refund Policy at any time. Changes will be published on this page with an updated effective date. Continued use of our platform following any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.

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11. Contact Us

If you have any questions about this Refund Policy or need assistance with a purchase, please do not hesitate to reach out to our team. We are available to help and committed to resolving any concerns in a fair and timely manner.